Support
Found a bug, have a question about your subscription, or an idea for a new effect? Email us and we’ll get back to you as soon as we can.
Reporting a problem
It helps a lot if you include:
- your phone’s make and model;
- your iOS or Android version;
- the App’s version (it’s at the bottom of the App’s Settings screen);
- what you did, what you expected, and what happened instead;
- a screenshot or screen recording, if it shows the problem.
Common questions
Where are my slideshows saved?
Projects are kept inside the App on your phone. When you export, tap Save to put the video in your Photos library (iPhone) or gallery (Android), or Share to send it.
How do I cancel my subscription?
On iPhone: Settings > your name > Subscriptions > Slide Maker. On Android: Google Play > Payments & subscriptions > Subscriptions > Slide Maker. Cancel at least 24 hours before the end of the trial or current week to avoid being charged again.
I paid but the App still asks me to subscribe
Open Settings in the App and tap Restore Purchases, signed in with the same Apple ID or Google account you used to buy.
Can I use my own music?
Yes. In the Audio tab, choose My music to pick an audio file from your phone, or record a voiceover. Please only use music you have the right to use.
Who made the music?
All the tracks in the App come from Pixabay and are used under the Pixabay Content License. The full list with each artist is on our Credits page and in the App under Settings › Credits.
Why does the App ask for the microphone?
Only to record voiceovers. If you don’t record one, you can say no.
See also our Privacy Policy, Terms of Use and Credits.